PAIA Manual
Prepared in terms of Section 51 of the Promotion of Access to Information Act, 2 of 2000 (as amended)
1. Contact Details
- Information Officer: Mark Csabai
- Postal Address: Langenhovenpark, Bloemfontein, South Africa
- Telephone: +27 828 255 873
- Email: info@yourcoachmark.com
- Website: www.markcsabai.co.za
2. Introduction
This manual is compiled in accordance with Section 51 of PAIA. It sets out the procedure to request access to records held by Clarity & Performance Coaching. It also outlines how personal information is processed in compliance with the Protection of Personal Information Act (POPIA).
3. Records Available Without Request
- Coaching service descriptions (website)
- Published articles, blog posts, and social media content
- Marketing materials
4. Records Available in Accordance with Other Legislation
- Tax records (Income Tax Act)
- Business registration records (if applicable under CIPC)
5. Categories of Records Held
- Client Records: Coaching agreements, session notes, invoices
- Financial Records: Tax filings, receipts, bank statements
- Digital Content: Website, podcasts, videos, online courses
- Marketing Records: Branding materials, newsletters
6. Request Procedure
- Requests must be made in writing using Form C (available from the SA Human Rights Commission or Information Regulator).
- Submit to the Information Officer at the contact details above.
- Fees may apply as prescribed by PAIA.
7. Processing of Personal Information (POPIA Compliance)
- Purpose of Processing: Delivering coaching services, client communication, billing, marketing.
- Categories of Data Subjects: Clients, suppliers, service providers.
- Recipients of Personal Information: Regulatory authorities (if required), service providers (e.g., hosting, payment processors).
- Cross-Border Transfers: [Specify if data is stored outside South Africa, e.g., cloud hosting].
- Security Measures: Password protection, encryption, restricted access.
8. Availability of the Manual
This manual is available:
- On the company website: PAIA_Manual_Clarity_Performance_Coaching
- At the business premises during office hours.
9. Updating of the Manual
This manual will be updated as required to reflect changes in legislation, business operations, or information processing practices.
10. Document Control
- Date of Issue: 24 April 2026
- Next Review Date: 14 April 2027
In accordance with the Promotion of Access to Information Act (PAIA), my PAIA Manual can be downloaded below.